Can I Refund A Game On Xbox

Xbox refund: how to get your coin back on Xbox Serial 10 and Xbox Serial S games

Get your money back, no hassle

Xbox Series X and Xbox wireless controller set to a green background

(Image: © Shutterstock / Hopix Art)

If you lot're running into a significant issues with a game on your Xbox Series X or Xbox Series Southward panel, you need to know almost the Xbox refund policy. Later on all, no one should have to settle with buying a cleaved or unfinished gaming experience.

Xbox refunds don't employ to games in Xbox Game Pass (and the Xbox Cloud Gaming service available through the premium Xbox Game Laissez passer Ultimate tier), as y'all can freely install and uninstall games without paying a penny more than your monthly sub price. Just, if y'all're encountering issues in a game y'all've bought through the Xbox Shop then you could be eligible for a total refund.

It's a terrible feeling to spend $70 / £seventy on a new game merely to notice at that place are issues blocking game progression, or making information technology entirely unplayable. Thankfully, Microsoft does have refund policies in identify to help take the sting out of such a purchase, and assist you and your wallet rest easier.

Read on to find out exactly how to asking a refund on your Xbox console, too equally which products are eligible for refund, and the criteria you'll need to meet in club to successfully get your money back.

Xbox refund: what yous demand to know first

Xbox Series consoles — (Image credit: Shutterstock / Mr.Mikla)

If y'all're familiar with Steam's refund policy, you should know that Xbox'southward isn't quite as generous, nor is the PlayStation refund policy over on PS5. The ever-popular PC platform allows you lot to refund a game inside fourteen days of purchase, so long as the championship has been played for less than two hours. If these criteria are met, Steam will usually qualify the refund even if the reason is dissatisfaction with the product.

On Xbox, digital purchases are usually considered concluding. In rare cases, such as with the problems-ridden launch version of Cyberpunk 2077, Microsoft will relax its rules on refunds. Nevertheless, this is simply if the company deems a product non fit for purchase.

For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your business relationship. Examples of eligible refunds include non being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - equally mentioned - purchasing the incorrect game (or version of a game), or a third-party buying the product without your consent.

While the above examples should make the game eligible for a refund, you lot unremarkably also take to brand your asking inside xiv days from the point of buy, and merely if you've played for less than two hours. You lot as well tin't refund any boosted content for a game such every bit DLC, season passes and the like.

Cancelling a pre-society is thankfully much simpler. So long as yous request the cancellation more than 10 days before the game's launch it should be approved automatically.

How to request an Xbox refund

To brainstorm the refund process, yous'll commencement need to head to the refund request folio on the Xbox support website. One time at that place, sign in to the Microsoft business relationship y'all apply to play on your Xbox panel, and you'll and then encounter a list of games eligible for refund.

From there, click the checkbox side by side to the game you lot desire to refund, and click the highlighted push titled 'Asking a refund.' You may see a yellow assertion marker icon adjacent to your game with the text 'Request provisional' next to it. This will commonly show up if you don't meet one or more of the Xbox refund criteria, such as owning a game for longer than 14 days. Notation that Microsoft may deny the refund request on this basis.

Later on yous click 'Request a refund', a new box will appear requesting further information. You'll need to select a reason for the refund request, from these options:

Accidental purchase
Billing fault
Purchased content doesn't work
I didn't make the buy
Abolish pre-order

Each of these options all feature their own dropdown menu, in which you'll demand to select the specific reason that best matches the above criteria, such as 'wrong version purchased' or 'does not match description.' Choose the option that all-time describes your problem to keep.

Take intendance not to ignore the 'Boosted details' field, either. If you're able to describe your issue in further detail information technology may increase your chances of getting a successful refund. Provide equally many details as y'all feel are necessary, then click 'Next'.

Finally, you'll see a breakdown of your refund request, allowing you to confirm all of the details you've entered. If everything looks adept, click 'Submit' to initiate the refund asking.

You'll usually receive a response within 72 hours of sending your request. Carry in heed that Microsoft reserves the right to pass up the refund request for any reason, only if your query matches the criteria outlined in a higher place, yous've a good chance of receiving your refund with no further questions.

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Rhys is a Staff Writer for TechRadar, and while relatively fresh to the role, he's been writing in a professional capacity for years. A Media, Writing and Production graduate, Rhys has prior experience creating written content for 60 minutes companies, restaurants, app developers, IT sites and toy sellers. His true passions, though, prevarication in video games, Television set, audio and home entertainment. When Rhys isn't on the clock, yous'll commonly detect him logged into Last Fantasy 14.